Update for travelers

Update for travelers

International SOS replaces Europ Assist providing medical and travel security services.

Learn More

Privacy Policy

This Privacy Policy sets forth the practices of Adventist Risk Management, Inc., an entity of the General Conference of Seventh-day Adventists (hereinafter referred to as “ARM”, “we”, “us”, and/or “our”) with respect to personal data (“Personally Identifiable Information” or “PII”) collected from individuals and entities, including but not limited to Unions, Conferences, Missions, Churches, Schools, Camps, hospitals, investigators, adjusters, and/or any other entity (collectively referred to herein as “Participating Organizations”) through various websites owned and operated by us and as a result of adjusting claims, accepting applications for insurance policies and maintaining mailing lists. This privacy policy describes the choices available to you regarding the use of your information, and how you access this information to update and correct it.

We recognize the sensitive nature of your information. It is our highest priority to ensure the confidentiality of any information you provide and take a proactive approach to protecting your privacy. When using our services, you and/or the Participating Organizations may provide us PII including but not limited to names, addresses, phone numbers, birthdates, spousal and family information, educational history, employment information, medical information, financial information and Social Security Numbers.

When you interact with ARM, we may receive and store information collected actively and passively through various technologies used on our Sites. This information may be used for purposes not limited to the performance of our business or to provide us with statistical information such as the number of visitors to a Site, the number of visitors to each page of our Services, or to assist us in adjusting a claim.

In operating our Services as described above our third party partners and we use cookies and similar technologies. These technologies are used to provide additional functionality, analyze usage and behavior more accurately, temporarily store our pages and images, and store content and preferences. We also partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies and/or web beacons to gather information about your activities on this website and other sites and may use the information collected. If you do not wish to have this information used for the purpose of serving you interest-based ads you may opt-out by clicking below. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use PII and other information to provide you with Services, send you updates, administer your account, communicate with you, improve our services, conduct research, understand our organization and send you valuable information and newsletters. By voluntarily providing us with your information, you are consenting to our use of it in accordance with this Privacy Policy. You acknowledge and agree that your data is transferred from your current location to our servers or their authorized third parties as described in this Privacy Policy. We will not share your information with anyone not described in this Privacy Policy unless your consent is obtained prior to doing so. This Privacy Policy also describes the choices available to you regarding our use of your information and how you can access and update it. If you wish to opt-out of receiving newsletters, you may opt-out of such communication by following the unsubscribe link included in the emails.

The security of your information is important to us. We follow generally accepted standards such as SSL/TLS encryption to protect the personal information submitted to us.

We may provide your information to third party service providers that help us with our business activities such as adjusting insurance claims, shipping, marketing, and financial activities. These companies are authorized to use your personal information only as necessary to provide these services to us. We may disclose your PII if required to do so by law or in the good faith belief that such action is necessary to (1) comply with a legal obligation such as to comply with a subpoena or similar legal process, (2) protect and defend the rights or property of the Seventh-day Adventist Church, (3) act in urgent circumstances to protect the personal safety of users of the services and visitors to our Site, centers, or the public, (4) protect against legal liability, and/or (5) if the organization is involved in a merger, acquisition, or sale of all or a portion of the assets you will be notified with a notice on our Site of any change in ownership or uses of your information as well as any choices you may have.

Our application may contain links to other sites or features that may connect you with other mobile applications within your device. Privacy practices of linked sites and mobile applications may differ from ours. If you submit any personal information on these sites or applications, your information is governed by their privacy practices. We strongly suggest that you review the privacy policies of such sites before submitting any personal information.

If your personal information changes, you no longer desire our service, or wish to know whether we hold personal information about you, you may request, correct, update, amend, and delete such information by contacting us using the email address and/or address provided below. If you do send us an inquiry directly, please include your name, address, the name of the service you wish to update, and the nature of your request. We will make diligent efforts to respond to your inquiry within a reasonable time, so long as it is permissible by law to fulfill your request.

We will retain your information for as long as your account or claim is active or as long as it is reasonably useful for other organizational purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and perform business activities.

If you have questions or complaints, or for further information about this Site or anything related to it, you may contact us by sending email to the Communications and Resources Department of ARM at armcorpcomm@adventistrisk.org. You may also send correspondence to:

Adventist Risk Management,
Inc. Attn: Communications & Resources Department
12501 Old Columbia Pike Silver Spring,
MD 20904
United States of America

How to File a Claim

Step 1
Select your insurance product
Step 2
On product page, select the “Claim Forms” tab and download the form for your claim type.
Step 3
Follow form instructions